A refund will be provided to any goods returned to our warehouse, unopened in their original packaging and within 10 days. Shipping expenses, in both directions, are not refundable. A handling fee of not less than 20% will apply to all returns.
If the goods you receive are faulty, we will replace those goods if they are returned to our warehouse within 10 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.
New equipment will be subject to manufacturers warranty, unless otherwise specified.
The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.
Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.
We will process your order within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 2 days for delivery in Auckland, and 2-4 days for the rest of New Zealand.
Every effort is made to maintain accurate stock-on-hand levels on this site, but errors can occur and stock levels can only be confirmed when an order is received. We will always endeavour to maintain sufficient stock levels, but sometimes demand can exceed supply and temporary stock shortages can occur.